Menu
Quiz
Free Call

Privacy Policy

Last updated: December 24, 2025

1. Introduction

CalliberX (“we”, “us”, or “our”) operates the website https://calliberx.com and https://en.calliberx.com (collectively, the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our Website, services, and communications, including messaging via third-party platforms such as WhatsApp. Contact Information:

  • Owner: Yuri Dosovitsky
  • Email: [email protected]
  • Phone: +972 54-2173636
  • Address: Zichron Yaakov 30, Petah Tikva, 4972815, Israel

2. Information We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Directly

  • Contact information: name, email address, phone number
  • Business information: company name, role, job title, inquiry details
  • Communication data: messages you send to us via contact forms, email, chat, or messaging platforms such as WhatsApp

2.2 Information Collected Automatically

  • Technical data: IP address, browser type, device information, operating system
  • Usage data: pages visited, time spent on pages, click patterns, referring URLs
  • Cookies and tracking data: as described in Section 11 below

3. How We Use Your Information

We use personal data for the following purposes:

  • Service provision: To respond to inquiries, provide requested services, and manage our business relationship with you
  • Communication: To communicate with you about our services, respond to your requests, and provide customer support (including via WhatsApp where you have provided consent)
  • Website operation: To operate, maintain, improve, and secure our Website
  • Business operations: To manage consulting and automation projects, develop and implement solutions
  • Legal compliance: To comply with applicable legal obligations and regulatory requirements
  • Rights protection: To protect our rights, prevent fraud, and ensure security

4. Legal Basis for Processing

Where required by law (including under GDPR and Israeli Privacy Protection Law), we process personal data based on one or more of the following legal grounds:

  • Your explicit consent (e.g., via contact forms, subscription forms, or WhatsApp opt-in)
  • Performance of a contract or pre-contractual steps at your request
  • Compliance with legal obligations to which we are subject
  • Our legitimate business interests, balanced against your rights and freedoms (e.g., improving our services, business development, network security)

5. Use of WhatsApp and Meta Messaging Services

5.1 WhatsApp Communications

We may communicate with you via WhatsApp Business, including for:

  • Customer support and inquiry responses
  • Service updates and project-related communications
  • Follow-up messages related to your requests
  • Other business-related communications

5.2 Consent and Opt-In Requirement

IMPORTANT: WhatsApp messaging is only used after you have explicitly opted in by:

  • Providing your phone number through our contact form or inquiry process, AND
  • Explicitly consenting to receive WhatsApp messages from CalliberX

We will never message you on WhatsApp without your prior consent.

5.3 Data Processing via WhatsApp

When communicating via WhatsApp:

  • Your phone number, message content, and message metadata (timestamps, read receipts) may be processed
  • WhatsApp and its parent company, Meta Platforms, Inc., act as third-party service providers (data processors)
  • Data may be processed on servers outside Israel, including in the United States and other jurisdictions, subject to appropriate safeguards
  • We only use WhatsApp message data for the purpose of communicating with you and providing our services

5.4 WhatsApp’s Own Policies

Your use of WhatsApp is also governed by WhatsApp’s own terms and policies:

5.5 Data Use Restrictions

In accordance with WhatsApp Business policies:

  • We do not use WhatsApp data for purposes other than communicating with you
  • We do not share your WhatsApp conversations with other customers or third parties (except as required by law)
  • We do not request sensitive information (payment card numbers, financial account details, personal ID numbers) via WhatsApp

6. Consent Withdrawal and Opt-Out

6.1 WhatsApp Opt-Out

You may withdraw your consent to receive WhatsApp messages at any time by:

  • Replying “STOP” or “UNSUBSCRIBE” to any WhatsApp message from us
  • Contacting us directly at [email protected]
  • Blocking our WhatsApp Business number

We will honor your opt-out request immediately and cease WhatsApp communications.

6.2 Other Communications Opt-Out

You may also opt out of:

  • Email communications: by clicking the unsubscribe link in any email or contacting us
  • Marketing communications: by withdrawing consent at any time

Important: Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

  • Customer and project data: Duration of service provision plus 7 years (for legal and accounting obligations)
  • Inquiry and contact records: Up to 3 years from last contact
  • Marketing and consent data: Until consent withdrawal or 5 years maximum
  • WhatsApp communication data: Retained only as needed for customer support, record-keeping, or legal purposes (typically up to 3 years)

After the retention period expires, personal data is securely deleted or anonymized.

8. Sharing of Information and Third-Party Processors

We may share personal data with trusted third-party service providers who process data on our behalf, including:

  • Cloud hosting and infrastructure providers (for website and data hosting)
  • CRM and business management platforms (for customer relationship management)
  • Analytics and performance tools (for website usage analysis)
  • Security service providers (for fraud prevention and security)
  • Meta Platforms, Inc. (WhatsApp) for message delivery and related messaging services

All third-party processors are:

  • Contractually obligated to protect personal data
  • Required to use data only for authorized purposes
  • Subject to appropriate data protection agreements

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

9. International Data Transfers

Personal data may be transferred to and processed in countries outside Israel, including:

  • European Union (for cloud hosting and analytics services)
  • United States (for WhatsApp/Meta services and certain cloud providers)

Where required by law, we implement appropriate safeguards in accordance with GDPR and Israeli Privacy Protection Law, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with third-party processors
  • Ensuring adequate level of data protection in the recipient country

10. Your Rights

Depending on your location and applicable law (including GDPR, Israeli Privacy Protection Law), you may have the following rights:

10.1 Access and Portability

  • Right to access: Request confirmation of what personal data we hold about you
  • Right to data portability: Receive your personal data in a structured, commonly used format

10.2 Correction and Deletion

  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”): Request deletion of your personal data under certain conditions

10.3 Processing Restrictions

  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to restrict processing: Request limitation of processing under certain circumstances
  • Right to withdraw consent: Withdraw consent at any time (without affecting prior lawful processing)

10.4 Data Deletion for Facebook/Meta Users

If you have accessed our services through Facebook Login or Meta platforms, you have the right to request deletion of your data. How to Request Data Deletion: To request deletion of your data, email us at:

  • Email: [email protected]
  • Subject: “Data Deletion Request – Facebook”
  • Include: Your name and email address used for Facebook Login

We will confirm deletion within 30 days of receiving your request. What We Delete: When you request data deletion, we will permanently delete:

  • Your Facebook user ID and profile information
  • Any data collected through Facebook Login
  • Communication records linked to your Facebook account
  • Analytics data associated with your Facebook user ID

Retention Exceptions: We may retain certain data if required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance, accounting obligations). Such data will be anonymized where possible.

10.5 Complaint Rights

10.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days (or as required by applicable law).

11. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze Website usage, and enhance security.

11.1 Types of Cookies

  • Essential cookies: Required for Website functionality
  • Analytics cookies: Help us understand how visitors use the Website
  • Functional cookies: Enable enhanced features and personalization

11.2 Cookie Control

You may control cookie preferences through:

  • Your browser settings (most browsers allow you to refuse or delete cookies)
  • Our cookie consent banner (where applicable)

Note: Disabling certain cookies may affect Website functionality.

12. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or loss, including:

  • Encryption of data in transit (HTTPS/SSL)
  • Access controls and authentication
  • Regular security assessments
  • Secure data storage practices

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

13. Children’s Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically. For material changes, we may provide additional notice (e.g., via email or Website notification).

15. Contact Information

For privacy-related questions, requests to exercise your rights, or concerns, please contact: CalliberX
Owner: Yuri Dosovitsky
Email: [email protected]
Phone: +972 54-2173636
Address: Zichron Yaakov 30, Petah Tikva, 4972815, Israel